Your privacy matters to us. By using the Tracksino platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you have questions about any section, please contact our support team before registering.
Who This Policy Applies To
This Privacy Policy applies to all individuals who access, register, or use the Tracksino platform at tracksino.vu ("the Platform"). By creating an account or using any part of the Platform, you confirm that you have read and understood this policy.
Tracksino operates as an online gaming service providing live casino, sports betting, slot games, and related features to players in the Philippines. This policy describes how we collect and handle your personal information in connection with those services.
This policy applies to information collected through the Platform itself, including via the website, customer support interactions, and any verification processes. It does not cover websites or services that may be linked to from the Platform, as those are governed by their own privacy practices.
What Information We Collect
Tracksino collects personal information that is necessary to operate the Platform, verify player identity, process transactions, and comply with applicable legal requirements. The types of information we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full legal name, date of birth, government-issued ID | Registration and KYC verification |
| Contact Information | Mobile number, email address | Account registration |
| Financial Information | Payment channel details (e.g., GCash, Maya, bank account), transaction history | Deposits and withdrawals |
| Usage Data | Game activity, betting history, session logs | Ongoing platform use |
| Device and Technical Data | IP address, browser type, device identifiers | Automatic collection during site visits |
| Communications | Support messages, feedback, queries | When you contact support |
We collect only what is necessary for the stated purposes. We do not collect sensitive personal information beyond what is required for identity verification and fraud prevention.
How We Use Your Information
Tracksino uses the information collected for the following purposes:
- Account management: To create, maintain, and secure your player account, including identity verification through KYC procedures.
- Transaction processing: To facilitate deposits and withdrawals in Philippine Peso through your chosen payment channel (GCash, Maya, or bank transfer).
- Platform operation: To deliver the gaming services you access, including live casino, sports betting, and slot games.
- Security and fraud prevention: To detect and prevent unauthorised access, suspicious activity, and attempts to misuse the Platform.
- Legal and regulatory compliance: To meet obligations under applicable Philippine law, including anti-money laundering requirements and player age verification.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance when needed.
- Platform improvement: To analyse how the Platform is used and make improvements to the experience for Filipino players.
- Communications: To send account-related notifications, security alerts, and, where you have opted in, information about relevant updates or offers.
We do not use your personal information for automated decision-making that would produce significant legal effects on you without human review.
When We Share Your Information
Tracksino does not sell your personal information. We share your data only in the circumstances described below:
- Payment processors: Your payment information is shared with the relevant payment provider (such as GCash or Maya, or your bank) solely to process your transactions. These providers operate under their own privacy policies and security standards.
- Identity verification partners: Third-party KYC service providers may process your identity documents for verification purposes on our behalf. They are bound by confidentiality and data protection obligations.
- Legal and regulatory bodies: We may disclose information to Philippine law enforcement, financial regulators, or other competent authorities when required by law or when necessary to protect the rights and safety of the Platform and its users.
- Platform service providers: Trusted third parties who assist in operating the Platform — such as hosting providers and security services — may process certain data on our behalf under strict contractual terms.
Any third party that processes personal data on our behalf is required to do so only for the purposes we specify and under obligations that are consistent with this Privacy Policy.
We do not sell your data. Tracksino does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
How We Protect Your Information
Tracksino takes data security seriously. We implement technical and organisational measures designed to protect your personal information against unauthorised access, loss, or misuse:
- SSL encryption is applied across the Platform to protect data transmitted between your device and our servers.
- OTP-based authentication adds a layer of verification when logging in or performing sensitive account actions.
- Access controls restrict access to personal data to authorised personnel only, on a need-to-know basis.
- Regular security reviews are conducted to identify and address potential vulnerabilities in the Platform.
While Tracksino implements strong security practices, no online system is completely immune to risk. You also play a role in keeping your account secure — by maintaining the confidentiality of your login credentials and reporting any suspicious activity to our support team promptly.
Data Retention
Tracksino retains your personal information for as long as your account is active, and for a reasonable period after account closure, as required by applicable law and legitimate business purposes.
Specific retention periods depend on the type of information:
- Account and identity records are retained for the duration of your account and for a period after closure to meet legal compliance obligations.
- Transaction records are kept for the period required under applicable Philippine financial regulations.
- Communication records related to customer support are retained for the period necessary to resolve disputes and improve service quality.
- Technical and usage data may be retained in aggregate or anonymised form for platform analytics beyond the standard retention period.
When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
Your Rights as a Player
As a player based in the Philippines, you have the following rights with respect to your personal information held by Tracksino:
- Right to access: You may request a copy of the personal data Tracksino holds about you.
- Right to correction: If your personal information is inaccurate or outdated, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal retention requirements.
- Right to object: You may object to the processing of your data for certain purposes, such as direct marketing communications.
- Right to data portability: Where applicable, you may request a copy of your data in a commonly used format.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our support team through the Platform. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking
Tracksino uses cookies and similar technologies to operate the Platform, improve performance, and understand how players use the site. Cookies are small data files stored on your device when you visit the Platform.
The types of cookies used include:
- Essential cookies: Required for the Platform to function correctly, including session management and security features.
- Functional cookies: Remember your preferences and settings to improve your experience across sessions.
- Analytics cookies: Help us understand how the Platform is used so we can make improvements. Data collected is aggregated and does not identify individual players.
You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to use certain features of the Platform.
Changes to This Privacy Policy
Tracksino may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law, or data handling practices. When material changes are made, we will notify players through the Platform or via the contact details associated with your account.
The date of the most recent update is displayed at the top of this page. Continued use of the Platform after notification of a change constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the Platform and contact support to discuss your account.
How to Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact our support team through the Platform. All privacy-related requests are handled by our dedicated team and responded to within a reasonable period.
You can also review our Terms and Conditions for the full framework governing your use of the Platform, and our Responsible Gaming page for information on how we support player wellbeing.
Privacy at Tracksino – The Key Points
Here is a quick summary of how Tracksino approaches your personal data. The full details are in the sections above.
Minimal Data Collection
Tracksino collects only the personal information that is necessary to operate the platform, verify your identity, and process your transactions in Philippine Peso.
We Never Sell Your Data
Your personal information is not sold, rented, or traded to any third party for commercial purposes — ever. Data sharing is limited to what is necessary to operate the platform.
SSL and OTP Security
All data transmitted on Tracksino is encrypted with SSL. OTP verification protects your account from unauthorised access at login and during sensitive account actions.
Your Rights Are Supported
You can request access to, correction of, or deletion of your personal data. Philippine-based players have clear data rights under applicable law, and Tracksino supports them.
Secure Payment Handling
Payment channel details — whether GCash, Maya, or bank transfer — are handled securely and shared only with the relevant processor to complete your PHP transactions.
Clear Update Notices
When this Privacy Policy is updated in a material way, you will be notified through the Platform. The effective date is always displayed so you know which version applies.