This page covers the questions that come up most often from Filipino players using Tracksino. Browse by category using the links below, or scroll through at your own pace. If something is not covered here, you can always reach the support team at the email address in the footer.
Account Setup and Management
Visit the Register page and fill in your basic details — name, Philippine mobile number, email address, date of birth, and a password. After submitting, you will receive an OTP on your mobile to verify your number. The whole process takes under five minutes. Registration is completely free and no deposit is required to complete it.
The minimum age is 21 years. This is verified as part of the KYC process. Any account found to belong to a person under 21 will be closed immediately, regardless of account status or activity.
Accepted documents include a Philippine passport, driver's licence, SSS ID, UMID, or PhilHealth ID. You will also need to submit a clear selfie or live photo for identity confirmation. All documents must be valid and fully legible. KYC can be completed after registration when you are ready to make your first transaction.
No. Tracksino allows one account per person. Duplicate accounts are not permitted and may be closed by the platform. If you have forgotten your login details, contact the support team to recover access — do not create a new account.
Go to the Login page and enter your email address or username and password. Tracksino uses OTP verification for added security — you may be asked to enter a one-time code sent to your registered Philippine mobile number before access is granted.
Deposits and Funding Your Account
All transactions at Tracksino are in Philippine Peso (PHP / ₱). There is no currency conversion required at any point. Balances, bets, and payouts are all displayed and processed in PHP.
Tracksino supports Philippine e-wallets such as GCash and Maya, as well as local bank transfers and Philippine online banking. Credit cards and cryptocurrency are not accepted as deposit methods. For the full details on deposit options, visit the Deposit page.
Deposit processing times depend on the method used. E-wallet transactions via GCash or Maya are generally faster than bank transfer deposits. If a deposit does not appear in your account within the expected timeframe, check your transaction reference and contact our support team with the details so they can investigate.
Minimum deposit amounts may vary depending on the payment method selected. The current minimums are displayed during the deposit process in your account. For up-to-date information, refer to the Deposit page or contact support.
Withdrawals and Cashing Out
Withdrawal requests can be submitted through your account dashboard. Your account must have a completed KYC verification before any withdrawal can be processed. Funds are released to your registered Philippine bank account or e-wallet in PHP. For step-by-step details, visit the Withdrawal page.
Processing times vary by method and the volume of requests being handled. Generally, verified accounts with no pending issues see faster processing. If your withdrawal has not been received within the expected window, contact the support team with your transaction reference number.
Common reasons include incomplete KYC verification, a mismatch between account details and payment account details, or a pending review by the security team. If your withdrawal is held, you will typically receive a notification. Contact support directly so they can clarify the specific reason and guide you on the next steps.
Casino, Slots, and Live Games
Tracksino offers live casino games including baccarat, roulette, and blackjack; a wide selection of slot titles; sports betting across basketball, football, boxing, volleyball, and esports; and additional categories familiar to Filipino players. Visit the Casino and Slot Games pages for a closer look.
Yes. Tracksino runs fully through a mobile browser on both iOS and Android. You can access all games, manage your account, and handle deposits and withdrawals without installing a separate application. The platform is optimised for mobile use.
Live casino games on Tracksino run 24 hours a day. Whether you are in Manila playing after work, or in Cebu catching a late session, live dealer tables are typically available at any hour. Specific table availability may vary slightly, but the main live game categories remain accessible throughout the day and night.
Sports Betting Questions
The sportsbook at Tracksino covers sports popular with Filipino bettors — including PBA and NBA basketball, international football (Premier League, La Liga, and others), boxing, volleyball, and esports. Other international sporting events are also available. Visit the Sports page for current coverage.
Yes. Tracksino supports both pre-match and in-play betting. Live betting markets update in real time during ongoing events, letting you place bets as the game or match unfolds. Odds and market availability may change rapidly during live events, so act on your selections promptly.
If an event is cancelled or postponed without being completed within the specified settlement period, the bet is generally voided and the stake is returned to your account. The exact rules may vary depending on the sport and market type. For specific cases, refer to the Terms and Conditions or contact support.
Responsible Gaming and Account Safety
Deposit limits can be set through your account settings. You can choose a daily, weekly, or monthly cap in Philippine Peso. Limits take effect immediately. Reducing a limit is instant; increasing one requires a cooling-off period. For more information on all available tools, visit the Responsible Gaming page.
Self-exclusion can be requested through your account settings or by contacting the support team. Once activated, your account is suspended for the period you choose and you will not receive promotional communications. Self-exclusion cannot be reversed mid-period — it runs for the full duration selected.
Yes. A cooling-off period allows you to temporarily pause your account for a defined time without fully closing it — useful when you want a short break without a longer commitment. This option is available in your account settings. For details on all responsible gaming tools, see the Responsible Gaming page.
No. All forms of gaming at Tracksino carry financial risk and no outcome is guaranteed. Gaming is intended as entertainment. Never wager money you cannot afford to lose, and always set a budget before you play. If gaming is affecting your finances, work, or relationships, please use the responsible gaming tools available in your account or reach out to our support team.
Explore Tracksino by Section
Live Casino
Baccarat, roulette, blackjack and more — live dealer tables available around the clock for registered players. Explore Casino
Sports Betting
PBA, NBA, football, boxing, esports — pre-match and live markets in PHP. View Sports
Slot Games
A broad selection of slot titles for every playing style, from quick spins to feature-rich sessions. Browse Slots
VIP Club
Every registered account is eligible for VIP tiers with priority support and enhanced benefits. See VIP Details
Deposits in PHP
Fund your account in Philippine Peso via GCash, Maya, or local bank transfer — no conversion needed. Deposit Info
Responsible Gaming
Deposit limits, session reminders, self-exclusion — tools built in for Filipino players who want control. Learn More
Still Have a Question?
If you did not find what you were looking for in the sections above, the Tracksino support team is available to help. Reach out by email and include as much detail as possible about your account or issue so the team can assist you quickly.
Contact Support
Our team handles account questions, deposit and withdrawal queries, technical issues, and responsible gaming requests. You can also check the Responsible Gaming page for self-service tools available directly in your account.
This FAQ page is updated as the platform evolves. If you notice anything that needs clarification or a question that is not covered here, you are welcome to flag it to the support team via email.